SuperDiver 911 ‒ FAQs & Policies

Frequently Asked Questions (FAQs)

What kind of scuba diving equipment do you manufacture?

We specialize in producing premium scuba diving gear, including:

• Life Support Systems: Regulators (first and second stages) and alternate air sources

(octos).

• Buoyancy Control Devices (BCDs): Backplate, back-inflate, and hybrid designs.

• Masks & Fins: Various styles, fits, and performance levels.

• Accessories: MFT’s, D-Rings, SQC Buckles, gear bags, and more.

What makes your brand different?

We stand out with modular, innovative designs and superior materials. Our focus is on

technical diving and travel-friendly gear, ensuring comfort, performance, and reliability.

Where are your products assembled?

Al products are assembled in Monterey, California, with strict quality control.

What certifications do your products meet?

We comply with international safety standards. Our manufacturing processes are

certified for consistent quality.

How do you design and test new products?

We use a multi-stage process:

1. Research & Innovation.

2. Concept & Design.

3. Prototyping.

4. Extensive Testing: Lab, field, and third-party certification.

Feedback ensures safety, comfort, and performance.

Return & Exchange Policy

General Return Period: 30 days, new and unused, with a 5% restocking fee.

How to Initiate a Return:

Online: Contact SuperDiver911@gmail.com or 754-444-2431 for RMA.

Conditions: New, unused, original packaging, proof of purchase.

Non-Returnable: Custom items, final sale.Defective or Incorrect Items: Contact us within 7 days. We cover shipping for

confirmed defects/errors.

Refunds: Processed in 5‒10 business days.

Exchanges: Return item for refund, then place a new order.

Shipping Policy

Processing Time: Orders ship in 5‒7 business days.

Domestic Shipping: Costs calculated at checkout. Expedited options available.

International Shipping: We ship worldwide via DHL, FedEx, UPS. Customs duties/taxes

are buyer's responsibility.

Special Notes: PO Boxes via USPS, APO/FPO via USPS Priority Mail.

Lost or Damaged Packages: Report within 48 hours for damage, 2 days for lost items.

Observed Holidays: No shipping on New Year’s Day, Memorial Day, Independence Day,

Labor Day, Thanksgiving, Christmas.

Customer Support: Email SuperDiver911@gmail.com or call 786-763-4799, Mon‒Fri 9 AM ‒ 6 PM.